Meet the Team
Stephanie Randall-Vaughan - Managing Director
With 17 years of dedicated experience in the health and social care industry, I've had the privilege of working alongside various stakeholders including local authorities, case managers, ICBs, and CCGs.
Throughout my journey, my focus has always been on providing exemplary care and support to both adults and children with complex care needs.
My passion lies in person-centred care. I firmly believe that every individual deserves the best possible service tailored to their unique needs, enhancing their quality of life. This belief has been the driving force behind every decision and action I take within my profession.
As a Chartered Member of the CIPD, I'm committed to fostering positive work environments. I believe that creating a supportive and nurturing workplace not only benefits employees but also translates into better outcomes for our clients and service users.
Esme Blake Care Services is more than just a business to me; it's a platform where I can make a meaningful difference. My goal is to ensure that every interaction, every decision made within our organisation, reflects our commitment to excellence and compassion. Together, with our dedicated team, we strive to deliver care that goes beyond expectations.
Charlotte Burchett - Director of Clinical Services and Operations
With over 15 years of experience in health and social care, I have had the privilege of supporting individuals from a diverse range of backgrounds, across a variance of settings. Throughout my career, I have developed a passion for complex clinical care, believing that everyone deserves compassionate, personalised clinical support that truly meets their needs.
As a Qualified RGN, my experience includes; commissioning of new healthcare services, working in both inpatient and community settings with children and adults with complex health needs, regional management & leadership, clinical compliance and palliative care. But beyond qualifications and experience, my focus has always been on people—ensuring they feel valued, heard, and cared for and have access to the care they deserve.
I am deeply passionate about leadership and understand the importance of not only delivering outstanding care but also creating an environment where our dedicated teams feel supported and empowered in their roles. At Esme Blake Care Services, we believe in doing things differently—breaking the mould of traditional healthcare to offer truly personalised care that centres around each individual’s unique journey and ensures an embedded focus on staff wellbeing.
For us, care is about more than just meeting needs; it’s about making meaningful connections, respecting each person’s story, and ensuring that those we support—and their loved ones—are always at the heart of what we do.
Scott Randall-Vaughan - Director of Recruitment and Compliance
I have had the privilege of working closely with many talented professionals throughout my career. With extensive experience in recruitment, compliance, and quality assurance, I understand the importance of building a skilled and compassionate team while maintaining the highest standards in care.
As Director of Quality and Compliance at Esme Blake Care Services, I oversee the recruitment and onboarding of healthcare professionals, ensuring that every new team member is not only highly competent but also aligned with our core values of compassion and excellence. Beyond recruitment, my focus is on upholding robust compliance frameworks, and best practices to ensure the highest quality of care.
By continuously refining our processes, I aim to create a seamless experience for new staff, maintain a strong culture of compliance, and support a positive, high-performing work environment that enables our team to provide exceptional care.
Phoebe Townsend - Business Operations Manager
With over six years of experience in Health and Social Care, I’ve had the opportunity to work across various areas of the sector. My career has included providing hands-on care to vulnerable adults and children, to earning a diploma in Human Resources, and transitioning into Operations Management. Throughout this time, I’ve gained expertise in process optimisation, people management, and compliance, all while ensuring the delivery of high-quality care and operational excellence.
As the Business Operations Manager at Esme Blake, I oversee internal operations and lead initiatives to improve efficiency and service quality. I’m passionate about supporting our team and committed to finding solutions that address the evolving needs of those we care for.
Wendy Groves - Branch Nurse and Clinical Educator
Throughout my 22 year nursing career, I have had the privilege of working across a broad range of services including mental health inpatient services, rehabilitation, children's respite, and for the last 11 years since raising my own family, complex care. This has given me the opportunity to work with both children and adults with a diverse range of needs. This has not only strengthened my clinical skills and knowledge but has given me the invaluable experience of understanding the multifaceted complexities that individuals and families face when accessing healthcare.
It has been my time spent as a field nurse, caring for children with complex health conditions and their families that has been most impactful. Working so closely alongside families and witnessing their challenges has given me the drive to make a meaningful difference to those that we support. Providing the highest quality, individualised, all encompassing care, without compromise is what I strive to achieve.
I am excited to have joined the dedicated team at Esme Blake. Together we can achieve positive, lasting outcomes for the families and individuals that depend on us, ensuring that everyone is valued, supported, and heard.
Nicole Hendrie - Senior Complex Care Coordinator
With over 14 years of experience in health and social care, including primary care, I’ve had the privilege of working alongside GPs, Consultants, Social Workers, Operations Managers, and community agencies. My career has been driven by a personal passion for supporting individuals with complex care needs, which aligns perfectly with the values and mission of Esme Blake Care Services.
For 8 years, I worked with social services, leading hospital discharge planning for clients with complex needs, collaborating with professionals across five hospitals and three rehabilitation centres. This role allowed me to build strong, lasting relationships with social workers, case managers, and care providers.
At Esme Blake, my aim is simple: to ensure that every client and family we support receives compassionate, comprehensive care that addresses both their physical and emotional needs. I am proud to be part of a team that shares my commitment to making a real difference in people’s lives, going above and beyond expectations. It’s an honour to work for an organisation that holds the same values and strives to deliver care that exceeds expectations.
Tom Hardwick - Complex Care Coordinator
I have two years of experience in the Healthcare and Complex Care Sectors, I have developed a comprehensive understanding of providing high-quality care to both children and adults. Once I started working within a complex care setting I have loved getting to know the clients and families, helping them to receive the best care possible.
My experience spans Recruitment/Compliance, Care Coordination, and family support. I have worked with children and adults with a range of conditions, including developmental disabilities, chronic illnesses, and life-limiting conditions, always tailoring my approach to meet the unique needs of each individual.